The Wife and I have made a conscious effort to shop local this year, avoiding big chains when possible and in general trying to make our spending impact the area economy in as positive way as possible. When it comes to photography, this means we've been making the trip into San Antonio to give our business to the Camera Exchange. Normally, our experience is good.
Today was not a good experience.
The Wife, who is a Certified Professional Photographer with PPA and the owner of Lisa On Location photography drove down there today, braving Friday traffic as well as rain-slick roads because she needed some professional advice on a purchase she needed to make. The sales associate who assisted her--and I use that word very loosely--not only soured a sure sale, but pretty much guaranteed we'll be taking our business elsewhere from now on. He was condescending. He refused to actually listen to what she was saying, instead deciding she didn't know what she was talking about. In short, he assumed she was a ditzy "Mom-With-Camera" photographer wanna-be and treated her with vaguely disinterested contempt. The Wife was so infuriated she called me from the parking lot to vent.
She never gets this kind of crappy treatment from Adorama or B&H. Those online photography superstores based in New York have much better prices than the Camera Exchange as well, but we've tried to eat that price difference to support the local guys. And this is the thanks we get. Folks wondering why local businesses are failing need look no further--just once case of terrible customer service can negate years of good will in just a few moment. Let that be a lesson to everyone.
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